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Report: Live support app with screen sharing is coming to Nexus devices

may be putting a friendlier face on its customer support efforts. A new report suggests the company is building a live support app that would let you share your screen with tech support to better resolve problems.

The app is referred to as Support, though not a lot is known about it right now. Even the screenshot is a mockup:

google support app Police

Google already offers telephone and chat support for devices, but this would offer another level of assistance to help those who run into a problem. 

You may also have noticed those on-screen navigation buttons look different. Another rumor indicates Google may be going with a different design, opting for filled-in icons instead of outlines, and a home button sporting Google’s four colors. It all looks a little odd right now, so let’s hope this is a work-in-progress.

Why this matters: One of the advantages of an is you can walk into an Apple Store and get hands-on support. has also branched out in this area with dedicated support staff inside Best Buy stores. If Google wants its line to have wider appeal beyond tech enthusiasts, this may be a route it needs to go down.

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